BPS Diesel · Shoemakersville, PA
Returns or Warranty Request
Need to send something back, file a claim, or get a truck rolling again? Pick the path that matches your situation.
Do not ship anything until BPS approves an RMA. Unused & unopened (within 30 days) go on the refund path. Installed, used, or failed parts are a parts-only warranty claim (repair, replace, or refund of the part at BPS option — not labor, towing, or downtime). Full details: Refund & Warranty Policy.
Choose your path
Return unused / unopened
Within 30 days · original packaging · not installed. A 15–20% restocking fee may apply; you pay return shipping. Installed, damaged, electronics, special orders, and custom parts are non-returnable. Use the short unused-return form (box photo required). Get an RMA before you ship. Use “Find my order #” if you need the number from your account.
File a warranty claim
Installed, used, or failed in service. Parts-only warranty (typically 90 days–1 year by product): repair, replace, or refund of the part at BPS option. No labor, towing, or downtime. Photos required. Contact us / submit before shipping anything back.
Truck is down — need help today
Same warranty intake with an out-of-service flag. Call (610) 628-4060 (M–F 8am–5pm EST) and submit the form so we have photos + order #. Advance exchange only after RMA + intake — not from a text alone. A deposit may be required before we advance-ship a replacement.
Wrong part / fitment help
Got the wrong SKU, or not sure it fits? Email sales before you tear into the job, or start the warranty / wrong-part form if you already have the part and need an RMA path. Include year, make, engine prefix/CPL, and order #.
Policy at a glance
Wording matches our live Refund & Warranty Policy.
Returns
- Accepted within 30 days for unused, unopened items in original packaging.
- A 15–20% restocking fee may apply; you pay return shipping.
- Non-returnable: installed or damaged items, electronic products, special orders, and custom parts.
- Contact us and get approval before you ship anything back. Unauthorized returns are not accepted.
- Refunds go to the original payment method, typically 7–10 business days after we receive and inspect.
Warranty (parts only)
- Warranted against defects in materials and workmanship for 90 days to 1 year, depending on the product (see product page / invoice).
- If covered and defective, BPS will, at our option, repair, replace, or refund the purchase price of the part.
- Not covered: labor, diagnostic time, towing, downtime, lodging, rental, freight after the original sale, or other shop charges.
- Does not cover misuse, improper installation, contaminated oil or fuel, modifications, neglect, or normal wear.
- Contact us first — we must approve the claim before you return the part.
Cores
- Rebuildable cores due in 45–60 days in acceptable condition for credit.
Full policy: bpsdiesel.com/policies/refund-policy · Contact: /pages/contact · Phone: (610) 628-4060 M–F 8am–5pm EST
Online forms
Unused / unopened uses a short form. Warranty, wrong part, and truck-down use the full claim form (includes engine modified?). Photos required. Do not ship anything until BPS confirms an RMA.
Bell Performance Solutions LLC d/b/a BPS Diesel · 1079 Shoemaker Ave, Shoemakersville PA 19555
Mail: PO Box 238, Shoemakersville PA 19555 · Phone: (610) 628-4060 · M–F 8am–5pm EST