Refund policy
Returns, Refunds, and Exchanges
Returns are accepted within 30 days of purchase for unused, unopened items in original packaging. A 15–20% restocking fee may apply, and you are responsible for return shipping costs. Installed or damaged items, electronic products, special orders, or custom parts are non-returnable.
To start a return, contact us first. We must approve the return before you ship anything back. Returns sent without prior approval will not be accepted.
Refunds will be issued to the original payment method, typically within 7–10 business days after we receive and inspect the returned item. For mechanics services, no refunds are available once work has begun. Issues with shop work are handled under our warranty.
Core returns: Rebuildable cores must be returned within 45–60 days for credit. Cores must be in acceptable condition. Damaged or non-rebuildable cores may receive partial or no credit.
Warranties
Parts warranty only. BPS products are warranted against defects in materials and workmanship for 90 days to 1 year from the date of purchase, depending on the product. See the product page or your invoice for the term that applies. This limited warranty applies to the original purchaser only and requires proof of purchase.
If a covered part is defective, BPS will, at our option, repair the part, replace the part, or refund the purchase price of the part. We do not pay labor, diagnostic time, towing, downtime, lodging, rental, freight after the original sale, or any other shop charges.
No OEM manufacturer offers a labor warranty on a part unless that part was purchased from and installed by an authorized dealer. BPS follows the same rule. Labor is covered only when BPS sold the part and installed it at our Shoemakersville shop.
This warranty does not cover damage from misuse, improper installation, contaminated oil or fuel, modifications, neglect, overspeeding, overfueling, lack of maintenance, or normal wear and tear. Proprietary BPS parts receive the coverage stated on the product page. That coverage is still parts-only unless we performed the install.
Shop workmanship. Work performed at our shop is warranted for the period stated on the invoice (typically 90 days). That covers our labor on the job we performed. Parts used in that job stay on the parts warranty above.
To make a warranty claim, contact us first. We must approve the claim before you return the part. Parts sent back without prior approval will not be accepted. Coverage is repair, replacement, or refund of the part at our discretion. No express or implied warranties beyond this statement, including merchantability or fitness for a particular purpose.