BPS Diesel · Shoemakersville, PA

BPS Warranty / RMA

Installed or failed parts, handled as a parts warranty.

Do not ship anything until BPS approves an RMA. Unused and unopened parts (within 30 days) can be returned. Approved claims are resolved with a part repair, replacement, or part credit. Labor, diagnostics, and downtime are not included. Return shipping cost may be deducted from your refund or credit.

Back to returns options

Do not ship anything back until BPS confirms an RMA. Installed or failed parts are covered by parts warranty (repair/replace). Approved claims are resolved with a part repair, replacement, or part credit. Labor, diagnostics, and downtime are not included. Questions: (610) 628-4060 or returns@bpsdiesel.com

Fields marked * are required.

First name

Last name

Shop or fleet name (optional)

Customer type

Phone

US number

Preferred contact

Order number

Order number from your invoice or receipt. Phone-ins with no number: enter none.

Email used at checkout (if different)

Approximate purchase date

Product / part name

Product category (select Unknown if unsure)

Engine modified?

Engine make / family

Engine model / serial prefix

CPL / calibration / build list #

ECM / CM / GHG / DDEC family (optional)

Truck year / make / model

VIN (optional)

SKU / part #

Part Serial / casting / lot (if any)

Describe the problem

What have you done to troubleshoot?

Has professional diagnostics been done?

Quantity

How many of this part. Leave blank for the whole line.

Photos (required): label/serial and problem area

Photos or a short video from your phone. Up to 200 MB each when sent directly.

Consent and authorization

I understand installed/used parts are handled under parts warranty (repair/replace), not a cash refund or a refund for downtime or diagnostic or labor; I will not ship until BPS issues or confirms an RMA.

Information accuracy

Information is accurate to the best of my knowledge.

Country/region

BPS Warranty / RMA